Just announced, Peter Guber as a Keynote Guest Speaker.

Agenda at a glance

Monday

October 23
RingCentral University/Training
Welcome Reception
Channel Partner Reception

Tuesday

October 24
Welcome Keynote:

Vlad Shmunis, CEO, RingCentral
David Sipes, COO, RingCentral
Sal Khan, Founder & CEO, Khan Academy

Breakout Sessions
Afternoon Keynote:

William L. Randolph
Chief Information Officer, World Vision USA

Network Reception
ConnectCentral Party

Wednesday

October 25
Innovation Keynote:

Kira Makagon, EVP, RingCentral

Breakout Sessions
Partner Panel
Closing Keynote:

Peter Guber, Co-Owner Golden State Warriors, Executive, Entrepreneur, #1 NYT Best-Selling Author

Full agenda 

DAY 1
2017-10-23
DAY 2
2017-10-24
DAY 3
2017-10-25
08:00 - 20:00
Registration Opens
12:00 - 17:00
RingCentral University

Level 1 session is ideal for RingCentral administrators new to the system or those looking to increase their comfort level using the system and applications.

 

Level 2 offers experienced administrators the opportunity to delve into detailed network troubleshooting techniques.

18:00 - 20:00
Channel Partner Reception
18:00 - 20:00
Welcome Reception
08:00 - 19:00
Registration Open
09:00 - 11:00
Welcome Keynote

Vlad Shmunis, CEO, Founder and Chairman of the Board, RingCentral
David Sipes, Chief Operating Officer, RingCentral
Guest Speaker: Sal Khan, Khan Academy

11:15 - 12:00
Enriching Your Web App with RingCentral WebRTC and Advanced Call Controls

Learn how our customer Corporate Payroll Services built a web app that allows contact center supervisors to monitor, whisper, and barge in on customer calls from any connected device, using RingCentral’s WebRTC JS SDK.

Don Klayman
IT Director, Corporate Payroll Services
Naveen Sanjeeva
VP Platform Engineering, RingCentral
11:15 - 12:00
Why Moving to the Cloud Makes Business Sense

Across the enterprise, business applications and infrastructure have been moving from on-premises to cloud, resulting in increased business agility and optimized IT spend. Yet moving something as critical as unified communications and collaboration to the cloud can seem daunting. Join this session to learn about enterprises that have successfully moved to UCaaS—including consideration criteria, winning buy-in, change management in the organization, and business outcomes.

Geoff Huang
Vice President of Product Marketing, RingCentral
Nyle Brandenburg
Senior Network Engineer, Brinker International
11:15 - 12:00
Maximizing Investments with Deep Cloud Integrations

The cloud enables new levels of integration not possible with legacy on-premises systems. Join this session to learn how the RingCentral Connect Platform enables deep integrations with your existing business applications, such as Salesforce, Office 365, Okta, ServiceNow, and more to improve workflows and maximize productivity.

Mark Schooley
Director, IT Operations and Engineering, Box
David Lee
VP Product Platform, RingCentral
11:15 - 12:00
Migrating from Legacy to Cloud

Migrating legacy, on-premises PBX and contact center systems to cloud-based platforms can improve IT speed and agility and provide better service to increase customer satisfaction. The migration itself presents important considerations for IT teams trusted with the implementation, and the contact center must plan for the impacts of migration and should start thinking about how the cloud will impact their customer service approaches. In this session, you will learn best practices on rolling out RingCentral products, how to take advantage of RingCentral Implementation and Professional Services, custom engineering considerations for connecting to legacy systems, and more.

Max Ball
Director Product Marketing Manager Contact, RingCentral
Reynaldo Yepez
IT Services Engineer, Qualys
12:00
Lunch
13:00 - 13:45
Managing Multi-Vendor Environments

Whether your IT organization prefers standardization or providing users with choice, chances are you will be responsible for managing multiple applications. Join this session to learn real-world examples and tips for integrating RingCentral Office with your business’s apps, from Outlook and Google G Suite to Skype, Salesforce and more.

Jeremy Hartmann
Senior IT Services Manager, Hortonworks
Jim Payne
Sr Manager Product Marketing, RingCentral
13:00 - 13:45
Unlocking the Full Value of RingCentral

RingCentral Office includes a rich set of capabilities, far beyond what’s possible with legacy on-premises systems. Oftentimes, customers choose Office for a single function. This session will present an overview of Office capabilities, and how leveraging the integrated functionalities improves business productivity.

Ittai Geiger
Product Marketing Manager, RingCentral
Jason Kasch
CIO, Structural Group
Austin Eanes
Customer Success Management, RingCentral
Chimbu Thankachan
IT Engineering Director, Intelsat
13:00 - 13:45
Driving Sales with CRM Integration

The sales workflow is one of the most popular RingCentral use cases. In this session, we will demonstrate our Platform Partner’s approach to further automate the sales workflow with RingCentral APIs to make sales reps more productive through relevant context, automatic logging and reporting, and contact management.

Naveen Sanjeeva
VP Platform Engineering, RingCentral
Bence Orlai
Product Manager, ProsperWorks
13:00 - 13:45
Tips and Tricks for CC Administrators

With RingCentral’s powerful contact center administrative tools, the contact center manager is now in control of the customer experience and agent performance. Join system expert Kerrick Werrell and get some of his best tips and tricks for maximizing the value of your RingCentral Contact Center system.

Kerrick Werrell
Sales Engineer, RingCentral
Max Ball
Director Product Marketing Manager Contact, RingCentral
14:00 - 14:45
What Is the Collaborative Contact Center?

Collaborative Communications is modernizing how contact centers operate. In this session, you will learn how RingCentral Glip improves collaboration in contact centers, increasing efficiency and improving agents’ abilities to connect to experts. Glip also enables omnichannel engagement by providing a collaborative way to communicate with customers, increasing overall satisfaction.

Luis Cadena
Telecommunication and Technology Lead, ICON Eyecare
Max Ball
Director Product Marketing Manager Contact, RingCentral
Doug Whitaker
RVP of Contact Centers, RingCentral
14:00 - 14:45
Delivering a Great End-User Experience with Quality of Service Analytics

Pinpointing and troubleshooting voice Quality of Service (QoS) issues can be challenging without the right set of capabilities. Join this session to learn how RingCentral’s advanced QoS analytics enables IT administrators to isolate, diagnose, and address problems before they become widespread issues. See QoS analytics in action, with historical reports, drill-down capabilities, and more.

Sonia Singh
Sr. Director Product Management, RingCentral
Kerry Bosse
Lead Network Engineer, Dycom
14:00 - 14:45
What Is Collaborative Communications?

The way in which employees work continues to evolve, putting pressure on traditional enterprise communications solutions. In March 2017, RingCentral introduced Collaborative Communications: an integrated way for employees not only to communicate with each other, but also to collaborate in real time with partners, customers, and colleagues. Join this session to learn how businesses of all sizes can be more productive, with real-world examples of how Collaborative Communications has improved efficiency and agility.

Gabriel Rapisardo
Chief Revenue Officer, Hawk Ridge Systems
Jose Pastor
VP Product Management, RingCentral
14:00 - 14:45
Connecting Your Global Workforce

Employees are increasingly distributed, working in branch/remote offices or in offices across the globe. Unified communications and collaboration (UCC) in the cloud simplifies the connectivity of a distributed workforce by deploying and managing a single solution globally. Join this session to learn how RingCentral enables a globally connected workforce, from provisioning and activation to support worldwide.

Lee Goldenberg
CIO, Varvatos
Ritu Mukherjee
AVP Product Management, RingCentral
15:00 - 15:45
Improving Customer Engagement Across Generations

Traditional contact centers must evolve to serve customers in their preferred manner. Traditionally, this has been by voice, but different generations have different preferences: social media and text messaging to name a few. Join this session to learn the latest trends and best practices in omnichannel customer engagement.

Max Ball
Director Product Marketing Manager Contact, RingCentral
Doug Whitaker
RVP of Contact Centers, RingCentral
15:00 - 15:45
Best Practices Driving User Adoption

A consistent challenge for IT leadership is how to increase employee adoption of provisioned applications and tools. Join this session to hear from RingCentral customers on how they partnered with lines of business and employees to position IT tools as solutions, resulting in higher adoption and increased employee satisfaction.

David Nuss
CIO, Cresa
Brian Sherman
Customer Success Executive, RingCentral
15:00 - 15:45
Improving Customer Experience and Agent Performance

In the contact center, there is constant pressure to provide amazing customer service and do more with less. These competing pressures always put the contact center manager in a tough spot. Learn how RingCentral Contact Center drives new levels of efficiency into your contact center, pleasing your customers and making your agents more effective.

Doug Whitaker
RVP of Contact Centers, RingCentral
Mike Cardamone
Technical Support Manager, Qualys
Jayson Lindsley
Director of IT, MyOutDesk
Matt Dillman
IT Support Manager, AseraCare Hospice
Luis Cadena
Telecommunication and Technology Lead, ICON Eyecare
16:00 - 17:30
Afternoon Keynote

William L. Randolph
Chief Information Officer, World Vision USA

17:30
Networking Reception
19:00
Party
08:00 - 16:00
Registration Open
09:00 - 11:00
Innovation Keynote
Kira Makagon
Executive Vice President of Innovation, RingCentral
11:15 - 12:00
Choosing the Best Network for the Enterprise: MPLS, SD-WAN, or Over-the-Top

Historically, ensuring the best voice Quality of Service (QoS) meant expensive dedicated networking links or MPLS. SD-WAN has recently emerged as an alternative, promising similar QoS and reliability at a lower cost. Yet traditional broadband connections offer an equally attractive (sometimes only) option. Join this session to learn about connectivity options with RingCentral, and hear from the experts about how RingCentral’s investment in advanced codecs and adaptive algorithms ensures the best possible quality regardless of network.

Eric Prosser
Informational Technology Officer, Santa Clara County Fire Department
Curtis Peterson
Senior Vice President of Cloud Operations, RingCentral
11:15 - 12:00
Enhancing RingCentral with a Smart Chatbot

Smart chatbots that leverage Natural Language Processing (NLP) are the next frontier for text-based communications. In this session, our Platform Partner will demonstrate how they built a smart chatbot on RingCentral Glip that connects RingCentral communications data and NLP to provide highly interactive contextual conversations with sales teams inside RingCentral Glip.

Phong Vu
Sr Developer Evangelist, RINGCENTRAL
11:15 - 12:00
RingCentral’s Enterprise-Grade Reliability

Join Curtis Peterson, RingCentral’s SVP of Operations to learn how we achieve enterprise-grade reliability, security, and scalability. From architecting our software for redundancy and high availability to building a global, distributed network, to continuous monitoring of systems, RingCentral has a proven track record of reliability. (A foundational knowledge of networking, voice protocols, and data center systems is recommended.)

Curtis Peterson
Senior Vice President of Cloud Operations, RingCentral
11:15 - 12:00
Using SMS to Build Rich Customer Experiences

SMS is one of the most popular ways to connect directly with customers and ensure your message has been reviewed. In this session, developers will learn how RingCentral customers have taken advantage of RingCentral SMS APIs to increase reordering and appointment acceptance rates.

Phong Vu
Sr Developer Evangelist, RINGCENTRAL
12:00
Lunch
13:00 - 13:45
Add RingCentral to Your Web App in 15 Minutes with Web Widget

Join this session to learn how to integrate RingCentral into your web services in no time. The RingCentral JS widget is an embedabble Web UI component that dramatically reduces the time and effort required to add voice and messaging to your apps. RingCentral JS widget is an open source project, written in JavaScript and built based on RingCentral Integration Common Library and React. Developers are welcome to build new features and contribute back to the community to make the widget even richer and more powerful.

John Wang
Sr. Director Platform Products, RingCentral
13:00 - 13:45
Panel Discussion: Automating User Onboarding Through RingCentral for Okta

The RingCentral Connect Platform enables integrations with leading cloud applications, improving existing business processes and workflows. Join this session to learn how RingCentral’s integration with Okta automates user onboarding and shrinks provisioning times for a hassle- and headache-free integration.

Sangeeta Walsh
Product Marketing
Josh Donelson
Sr. Manager in the Technology Alliances group, Okta
13:00 - 13:45
Analytics: The Key to Managing a Distributed Customer Engagement Team

How do you measurably improve customer engagement when your team is spread across dozens of locations? Traditional historic reporting has too many limits. If your team is distributed and the supervisor can’t walk down the hall to see how people are doing, those limits are critical. Join Matthew Dillman from AseraCare to see how they create a consistent customer experience across 53 different offices, and how they use Live Reports to drive a culture of customer engagement.

Matt Dillman
IT Support Manager, AseraCare Hospice
Max Ball
Director Product Marketing Manager Contact, RingCentral
Doug Whitaker
RVP of Contact Centers, RingCentral
13:00 - 13:45
Building Your Own Enterprise Fax Server

Faxing is still relevant as part of customer workflows in highly regulated industries, such as healthcare and finance. In this session, developers will learn how to build robust fax apps, taking advantage of enterprise features, such as automatic scaling, support to multiple file formats, queueing, automatic retries, and forwarding.

 

John Wang
Sr. Director Platform Products, RingCentral
14:00 - 14:45
Partner Panel

Multi-Cloud Strategy: A Must-Have for Today’s Cloud-Enabled Digital Business
It is no secret that cloud is driving business transformation. But, as companies increasingly move their applications to the cloud, they are faced with the new reality of a multi-cloud environment. If done right, this creates an incredible opportunity to drive more integrated business workflows, enable greater team productivity and efficiency, and drive overall increased customer satisfaction. In addition, having the right multi-cloud strategy in place enables deeper and more connected business insights and drives smarter decision making. In this panel discussion, cloud leaders will explore the importance of a multi-cloud strategy and the benefits of connecting your various cloud applications for business agility and success.

 

Adam Massey
Director, Strategic Technology Partnerships, Google Cloud
Chuck Fontana
VP, Corporate & Business Development, Okta
Marco Casalaina
VP Products, Salesforce Einstein
15:00 - 16:30
Closing Keynote: Special Guest Speaker

Peter Guber
Co-Owner Golden State Warriors, Entrepreneur, #1 NYT Best-Selling Author

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