Vlad Shmunis, CEO, RingCentral
David Sipes, COO, RingCentral
Sal Khan, Founder & CEO, Khan Academy
William L. Randolph
Chief Information Officer, World Vision USA
Kira Makagon, EVP, RingCentral
Peter Guber, Co-Owner Golden State Warriors, Executive, Entrepreneur, #1 NYT Best-Selling Author
Level 1 session is ideal for RingCentral administrators new to the system or those looking to increase their comfort level using the system and applications.
Level 2 offers experienced administrators the opportunity to delve into detailed network troubleshooting techniques.
Vlad Shmunis, CEO, Founder and Chairman of the Board, RingCentral
David Sipes, Chief Operating Officer, RingCentral
Guest Speaker: Sal Khan, Khan Academy
Learn how our customer Corporate Payroll Services built a web app that allows contact center supervisors to monitor, whisper, and barge in on customer calls from any connected device, using RingCentral’s WebRTC JS SDK.
Across the enterprise, business applications and infrastructure have been moving from on-premises to cloud, resulting in increased business agility and optimized IT spend. Yet moving something as critical as unified communications and collaboration to the cloud can seem daunting. Join this session to learn about enterprises that have successfully moved to UCaaS—including consideration criteria, winning buy-in, change management in the organization, and business outcomes.
The cloud enables new levels of integration not possible with legacy on-premises systems. Join this session to learn how the RingCentral Connect Platform enables deep integrations with your existing business applications, such as Salesforce, Office 365, Okta, ServiceNow, and more to improve workflows and maximize productivity.
Migrating legacy, on-premises PBX and contact center systems to cloud-based platforms can improve IT speed and agility and provide better service to increase customer satisfaction. The migration itself presents important considerations for IT teams trusted with the implementation, and the contact center must plan for the impacts of migration and should start thinking about how the cloud will impact their customer service approaches. In this session, you will learn best practices on rolling out RingCentral products, how to take advantage of RingCentral Implementation and Professional Services, custom engineering considerations for connecting to legacy systems, and more.
Whether your IT organization prefers standardization or providing users with choice, chances are you will be responsible for managing multiple applications. Join this session to learn real-world examples and tips for integrating RingCentral Office with your business’s apps, from Outlook and Google G Suite to Skype, Salesforce and more.
RingCentral Office includes a rich set of capabilities, far beyond what’s possible with legacy on-premises systems. Oftentimes, customers choose Office for a single function. This session will present an overview of Office capabilities, and how leveraging the integrated functionalities improves business productivity.
The sales workflow is one of the most popular RingCentral use cases. In this session, we will demonstrate our Platform Partner’s approach to further automate the sales workflow with RingCentral APIs to make sales reps more productive through relevant context, automatic logging and reporting, and contact management.
With RingCentral’s powerful contact center administrative tools, the contact center manager is now in control of the customer experience and agent performance. Join system expert Kerrick Werrell and get some of his best tips and tricks for maximizing the value of your RingCentral Contact Center system.
Collaborative Communications is modernizing how contact centers operate. In this session, you will learn how RingCentral Glip improves collaboration in contact centers, increasing efficiency and improving agents’ abilities to connect to experts. Glip also enables omnichannel engagement by providing a collaborative way to communicate with customers, increasing overall satisfaction.
Pinpointing and troubleshooting voice Quality of Service (QoS) issues can be challenging without the right set of capabilities. Join this session to learn how RingCentral’s advanced QoS analytics enables IT administrators to isolate, diagnose, and address problems before they become widespread issues. See QoS analytics in action, with historical reports, drill-down capabilities, and more.
The way in which employees work continues to evolve, putting pressure on traditional enterprise communications solutions. In March 2017, RingCentral introduced Collaborative Communications: an integrated way for employees not only to communicate with each other, but also to collaborate in real time with partners, customers, and colleagues. Join this session to learn how businesses of all sizes can be more productive, with real-world examples of how Collaborative Communications has improved efficiency and agility.
Employees are increasingly distributed, working in branch/remote offices or in offices across the globe. Unified communications and collaboration (UCC) in the cloud simplifies the connectivity of a distributed workforce by deploying and managing a single solution globally. Join this session to learn how RingCentral enables a globally connected workforce, from provisioning and activation to support worldwide.
Traditional contact centers must evolve to serve customers in their preferred manner. Traditionally, this has been by voice, but different generations have different preferences: social media and text messaging to name a few. Join this session to learn the latest trends and best practices in omnichannel customer engagement.
A consistent challenge for IT leadership is how to increase employee adoption of provisioned applications and tools. Join this session to hear from RingCentral customers on how they partnered with lines of business and employees to position IT tools as solutions, resulting in higher adoption and increased employee satisfaction.
In the contact center, there is constant pressure to provide amazing customer service and do more with less. These competing pressures always put the contact center manager in a tough spot. Learn how RingCentral Contact Center drives new levels of efficiency into your contact center, pleasing your customers and making your agents more effective.
William L. Randolph
Chief Information Officer, World Vision USA
Historically, ensuring the best voice Quality of Service (QoS) meant expensive dedicated networking links or MPLS. SD-WAN has recently emerged as an alternative, promising similar QoS and reliability at a lower cost. Yet traditional broadband connections offer an equally attractive (sometimes only) option. Join this session to learn about connectivity options with RingCentral, and hear from the experts about how RingCentral’s investment in advanced codecs and adaptive algorithms ensures the best possible quality regardless of network.
Smart chatbots that leverage Natural Language Processing (NLP) are the next frontier for text-based communications. In this session, our Platform Partner will demonstrate how they built a smart chatbot on RingCentral Glip that connects RingCentral communications data and NLP to provide highly interactive contextual conversations with sales teams inside RingCentral Glip.
Join Curtis Peterson, RingCentral’s SVP of Operations to learn how we achieve enterprise-grade reliability, security, and scalability. From architecting our software for redundancy and high availability to building a global, distributed network, to continuous monitoring of systems, RingCentral has a proven track record of reliability. (A foundational knowledge of networking, voice protocols, and data center systems is recommended.)
SMS is one of the most popular ways to connect directly with customers and ensure your message has been reviewed. In this session, developers will learn how RingCentral customers have taken advantage of RingCentral SMS APIs to increase reordering and appointment acceptance rates.
The RingCentral Connect Platform enables integrations with leading cloud applications, improving existing business processes and workflows. Join this session to learn how RingCentral’s integration with Okta automates user onboarding and shrinks provisioning times for a hassle- and headache-free integration.
How do you measurably improve customer engagement when your team is spread across dozens of locations? Traditional historic reporting has too many limits. If your team is distributed and the supervisor can’t walk down the hall to see how people are doing, those limits are critical. Join Matthew Dillman from AseraCare to see how they create a consistent customer experience across 53 different offices, and how they use Live Reports to drive a culture of customer engagement.
Faxing is still relevant as part of customer workflows in highly regulated industries, such as healthcare and finance. In this session, developers will learn how to build robust fax apps, taking advantage of enterprise features, such as automatic scaling, support to multiple file formats, queueing, automatic retries, and forwarding.
Multi-Cloud Strategy: A Must-Have for Today’s Cloud-Enabled Digital Business
It is no secret that cloud is driving business transformation. But, as companies increasingly move their applications to the cloud, they are faced with the new reality of a multi-cloud environment. If done right, this creates an incredible opportunity to drive more integrated business workflows, enable greater team productivity and efficiency, and drive overall increased customer satisfaction. In addition, having the right multi-cloud strategy in place enables deeper and more connected business insights and drives smarter decision making. In this panel discussion, cloud leaders will explore the importance of a multi-cloud strategy and the benefits of connecting your various cloud applications for business agility and success.
Co-Owner Golden State Warriors, Entrepreneur, #1 NYT Best-Selling Author